• Setting Goals
Set daily goals for number of calls/f/ups
Using a daily & monthly calendar
Pen & Pencils go together
Determine your success up front
Write yourself a check
• Recognizing Voice Tones & Pitch
The first 30 seconds count
Where in the world are you calling?
Project the confidence in your voice
Do what your customer does. {mirror them}
• Mirroring Customers
Who are you talking to?
Listen for background clues
Lead the call while mirroring
Are your clients taking notes?
Be aware of language
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