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Cold Calling 101 – Part 1, Identify!

$200.00 $149.00

Part 1 – Identify your Customers

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• Setting Goals

Set daily goals for number of calls/f/ups
Using a daily & monthly calendar
Pen & Pencils go together
Determine your success up front
Write yourself a check

• Recognizing Voice Tones & Pitch

The first 30 seconds count
Where in the world are you calling?
Project the confidence in your voice
Do what your customer does. {mirror them}

• Mirroring Customers

Who are you talking to?
Listen for background clues
Lead the call while mirroring
Are your clients taking notes?
Be aware of language

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